Processes
Oxaliz relies on processes to consistently deliver high quality solutions while executing engagements from multiple locations. Our values, vision and policies form the first level of our three-tiered process architecture. They are implemented through process execution at the next level. These processes are defined with clear ownership using the Entry, Task, Verification, Exit (ETVX) paradigm and clearly defined roles and responsibilities.
Process migration speeding time to benefit
Our goal is to migrate your processes rapidly and seamlessly. With a carefully designed process life cycle framework, we consistently apply best practices for mapping your processes and identifying the key players for every step of the cycle.
Starting with an "as-is" analysis, our BPO team develops a deep understanding of your process across people, workflows, and technology. We identify key interdependencies, constraints, enablers, and goals, while constantly looking for opportunities to consolidate and streamline your processes. We then deliver clear visual, easy-to-understand process maps that provide summary and highly detailed views.
Based on our domain knowledge and analysis of your environment, we create the new adapted process for onsite/offshore deployment and use proven tools and practices for ensuring rapid, seamless offshore transition. We provide trainers immediately after the adapted design stage to create the intellectual capital, while the Operations Group creates the delivery team.
Quality
Quality covers all our processes, interfaces and outputs, in management, core and support process. It helps us deliver long-term excellence, and ultimately, predictability of returns, through the Global Delivery Model (GDM) to all stakeholders.
We improve "Execution Excellence" through continuous productivity improvement. We have continuously benchmarked our processes against world-class standards and models such as ISO 9001-TickIT, SEI-CMM / CMMI, ISO 20000, ISO 27000, AS 9100, TL 9000 and ISO 14001.
Regular and rigorous assessments are conducted by reputed external assessors. Our process performance has been benchmarked and has emerged as a better performer than our peers in the industry.
Oxaliz has embarked on several strategic improvement initiatives:
- Baldrige-based assessment of units for business excellence
- Organization-wide reuse and tools initiatives for productivity improvement
- Patent application filed for PROSO, our project scheduling model
- Program management framework to enable execution of large deals
- Proactive risk assessment model and approach to mitigate execution risks
- eSCM Level 4 certification of Oxaliz BPO by the IT Services Qualification Center (ITSqc) at Carnegie Mellon University
- Internal quality certification to equip our team members with required skill sets quickly
Program Management
Oxaliz's project management processes are aided by practices in line with the SEI CMM Level 5. These processes address key aspects of a project across the project life cycle, including:
- Project planning
- Project monitoring, reporting procedure and review mechanisms
- Project risk management
- Configuration management
- Change management
- Issue escalation and resolution
- Intra-engagement communication with client managers
At the outset of every engagement, Oxaliz' robust project planning and estimation processes delineate all aspects of the project, including:
- Project profile
- Project processes related to life-cycle, change management, requirements traceability, process tailoring, etc.
- Deliverables and effort estimates
- Goals and milestones
- Project tracking: Tasks, issues, quality, client feedback, reviews, reporting, escalation
- Defect estimates and defect prevention
- Project team roles, skills, key personnel, training
- Risks and mitigation plan
Our project management and project quality processes are strengthened by the use of a variety of custom-built as well as third party tools, which help us manage the complexities of the Global Delivery Model (GDM).
Risk Mitigation
At Oxaliz , a detailed plan for risk identification, monitoring and mitigation is a part of project planning. It covers risk identification, prioritization and mitigation options. Our business continuity plans are focused on:
- Well-defined Business Continuity and Disaster Recovery Plans at organization and client level
- Global de-risked development centers
- State-of-the-art fail-safe network connectivity with multiple fall-back options
- Interoperability to ensure seamless relocation
- Locations far away from potentially conflict-ridden zones
- Stringent physical security and network security
- Secure Human Resources practices
- Regular external audits to ensure compliance and cover blind spots
- Access restrictions and controls for all Information Assets
- Context-dependent security measures including physical isolation of projects, if needed
- Legal agreements with employees to ensure compliance
- Agreements under relevant jurisdiction for the client
- Built-in redundancies for key personnel
- Back-up of project artifacts and experiential repositories
Oxaliz undertook an organization-wide Risk Self-Identification (RSI) exercise. It covered all business units, verticals, service offerings, support groups and subsidiaries. The results offered a deeper, more diverse and quantified feedback on risks. The results of the RSI were collated and categorized and the probability and impact-magnitude assessment was completed. Using the Basic Risk Inventory, we identified primary risk categories that form the Oxaliz enterprise-wide Risk Management (IRM) framework. This enables us to address actual and potential risk events in a systematic manner.
Choose Your SolutionFrom staff support to professional project management using proven methodologies, Oxaliz ensures successful delivery of complex enterprise software projects for our clients. Our solutions include:
Our Client Commitment
Oxaliz has commitment to help our clients increase their business profitability, operational efficiencies and technology ROI.
Combining Oxaliz ’s business process expertise, industry-specific experience and seamless integration skills with advanced, flexible and leading technologies enables businesses around the world to significantly benefit from this partnership.